Shipping Policy

Shipping & Returns Policies

Lys Coccinelle is committed to supplying the best quality products with quick delivery times within Australia.

Shipping Terms

Standard Shipping* - Metro Areas - $12.95
Express Shipping* -  Metro Areas - $16.95
FREE SHIPPING on orders over $150 (Metro Areas only)

*Rural & Regional areas of Australia will incur additional charges. Please contact us at hello@lyscoccinelle.com.au before placing your order if unsure for approx. freight costs.

International
We do not currently offer international shipping to countries outside of Australia. Please contact us with an expression of interest if you are residing in another country.
 
How long will my order take to arrive?

  • As all of our products are handmade and most are made to order, we aim to ship your order within 3 working days, Mon - Fri, of receiving it. We recommend allowing 7 -10 working days for final delivery. We do our best to ship your orders as quickly as possible.
  • Please add hello@lyscoccinelle.com.au to your safe senders list so you don’t miss any email updates from us.
  • Standard shipping takes 3-7 business days, depending on your location in Australia. For WA, NT and remote areas, please add 3 - 4 days for delivery and price will be calculated accordingly. For a shipping estimate, visit the Australia Post website and enter ‘4116’ Calamvale in the 'From' field. 


How do I track my delivery?

  • All of our orders are sent via courier or Australia post. The tracking details will be provided to you once your order has been shipped. If you haven't received this, please check your spam mail folder. Updates on your expected order will be sent via SMS & email. If you need to get in contact with us about the whereabouts of your order, please email our team at: orders@lyscoccinelle.com.au

 
Can I change my delivery address after I've ordered?

  • As soon as your purchase is complete we begin the handling and packing process so we can get your items to you in a timely manner. If you have provided an incorrect or incomplete delivery address please send our team an email at orders@lyscoccinelle.com.au and we will do our best to assist where your order has not already been despatched.